The Local Educational Authority has issued a complaints procedure for parents wishing to complain about the provision of the Curriculum as approved by the Secretary of State.
For all other complaints or concerns parents (and others) are encouraged to raise them initially with the Headteacher who will be able to discuss them at a mutually agreed time.
Should it not be possible to resolve any complaint or concern satisfactorily in this way the complaint should be put in writing and sent or given to the Headteacher. If the complaint is against the Headteacher, your complaint in writing should be forwarded to the Chair of the Governors who will inform the Local Education Authority. If you would like assistance in setting out your complaint the School will, if asked, help you to do this, facilitating access to translation services where necessary.
The School then promises to deal with your complaint as follows:-
· formally acknowledge it within five working days.
· tell you the name and telephone number of the person looking into your complaint.
· respond to it within twenty school working days or, if it is not possible to give you a complete answer, to tell you what is being done to investigate and how long it is expected to take.
· tell you if it has to be dealt with under a special procedure
If you are not satisfied with the outcome of your complaint you can write to the Chair of the Governors, Mr D Seaton, who will arrange for the complaints committee to consider what you have to say.